This Shipping Policy applies to merchandise ordered on prisonpalsbc.com. We do not ship alcoholic beverages.
Where we ship
We currently ship merchandise only to addresses within the United States. Some remote locations, P.O. boxes and APO/FPO addresses may not be available. If we cannot ship to your address, we will contact you and cancel and refund the order.
Processing time
Orders are usually processed within 2 to 10 business days (Monday to Friday, excluding U.S. holidays). During launches, holidays or promotions, processing may take longer.
Carriers, costs and delivery times
We ship with UPS and other trusted carriers. Shipping options, costs and estimated delivery times are shown at checkout before you pay. Delivery estimates are provided by the carrier and are not guaranteed.
Tracking
When your order ships, we will email you a tracking number. You can also check the status of your orders from your account.
Address accuracy
Please make sure your shipping address is complete and correct. We are not responsible for orders delivered to an incorrect address provided at checkout. If a package is returned to us because of an incorrect address or failed delivery, we can reship it once the shipping cost is paid again, or refund the order minus original shipping costs.
Lost, delayed or damaged packages
If your tracking shows delivered but you cannot find your package, check with neighbors and your local carrier office, then contact us within 7 days. If a package arrives damaged, keep the packaging and contact us within 7 days of delivery with photos. We will work with the carrier to resolve the issue and send a replacement or refund when appropriate.
Sales tax
Sales tax is calculated at checkout based on the shipping address, as required by law.
Contact
Questions about shipping can be sent to:
[Company legal name]
[Company address]
Email: [Contact email]
Phone: [Phone number]